Privacy Policy

Effective Date: October 2025

Vincent Caldwell (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, and protect your information when you visit vincentcaldwellproperty.com, interact with our content, or purchase our products and services.

1. Information We Collect

We may collect personal information directly from you when you:

  • Subscribe to our newsletter or Substack publication

  • Purchase guides or reports via our website

  • Complete a contact form or book a consultation

  • Interact with our site analytics, ads, or email campaigns

Information collected may include:

  • Name, email address, and contact details

  • Payment information (processed securely via Squarespace, Stripe, or other third-party providers)

  • Business name or agency (for agent services)

  • Website usage data, including traffic analytics, referral sources, and device information

We do not collect sensitive information unless required by law or with your consent.

2. How We Use Your Information

Your information is used to:

  • Provide you with research products, reports, or subscriptions

  • Deliver newsletters and updates you’ve opted into

  • Process payments and manage customer accounts

  • Improve website performance and content relevance

  • Conduct market analysis and develop new content offerings

We may also use aggregated, non-identifiable data for research and reporting purposes.

3. Use of AI and Automation

We use artificial intelligence (AI) tools to scan market data, identify property trends, and support research accuracy.
All outputs are reviewed and written manually to ensure factual precision and professional interpretation.
All visual designs, PDF guides, and client email sequences are individually crafted to maintain quality and brand integrity.

4. Marketing and Analytics

We use tools such as Google Analytics, Meta Pixel, and LinkedIn Insight Tag to understand audience behaviour and improve campaign performance.
Cookies may be used for remarketing and website analytics. You can disable cookies in your browser settings.

Email subscribers may receive updates through platforms such as Substack or MailerLite. You can unsubscribe at any time using the link in any email.

5. Data Storage and Security

All personal data is stored securely using industry-standard encryption and access controls.
We do not sell, rent, or trade your personal information.
Payment data is processed by secure third-party gateways (e.g. Stripe, Squarespace) and is never stored on our servers.

6. Third-Party Services

We may share limited data with trusted service providers solely for the purpose of:

  • Processing transactions

  • Hosting or analytics (Squarespace, Google Analytics, Substack)

  • Marketing and email delivery (MailerLite, Meta, LinkedIn)

These providers are bound by confidentiality and data protection agreements consistent with Australian privacy law.

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us at hello@vincentcaldwellproperty.com.
We’ll respond to all requests within a reasonable timeframe.

8. International Access

Some service providers may store data outside Australia (e.g. in the United States or EU).
We ensure these providers comply with privacy standards equivalent to the APPs.

9. Changes to This Policy

This policy may be updated periodically to reflect changes in law or practice. The latest version will always be available at vincentcaldwell.com/privacy-policy

10. Contact

If you have questions or concerns about this policy, please contact:
Email: hello@vincentcaldwellproperty.com
Website: vincentcaldwellproperty.com